FAQ

What’s really happening
When you place an order on Jungleind, we ping your bank with an authorization request to be sure your card is valid and has enough funds.

• Your bank immediately reserves the amount and shows it on your statement.

• It isn’t an actual charge—just a temporary hold that disappears once the order goes through or the hold expires.

Canceled an order?
The hold is released automatically. Each bank has its own timetable for removing authorizations, so contact your bank if the pending amount doesn’t drop off as quickly as you expect.

Saw a Jungleind charge you don’t recognize?

1. Check with anyone who might use your card
   Family, friends, or coworkers could have placed an order if they had your permission or access to your device.

2. Secure your Jungleind account

   • Log in and open Account › Security.

   • Select Change Password and create a new, strong password.

3. Need more help?
   Reach out to Jungleind Support with as many details as you can (order number, date, amount, last 4 digits of the card).
   Never send your full card or bank-account number—for your protection, we’ll never ask for it.

4. Key takeaway:
   Most “unknown” amounts are routine authorization holds. If a charge looks permanent or you suspect unauthorized activity, lock down your Jungleind account and speak with both our support team and your bank right away.

Eligible to send something back? Follow these steps:

1. Sign in.
   Log into your Jungleind account.

2. Locate the order.
   Open My Orders, choose the purchase in question, and click Return / Refund.

3. Tell us what’s coming back.
   Confirm you’ve received the parcel, tick the item(s) you want to return, pick a reason, and—if useful—attach photos or add comments.

4. Review & continue.
   Check the return summary and click Next.

5. No-return needed?
   If we don’t need the item back, simply pick where you’d like the money to go—either Jungleind Credit (store balance) or back to your original payment method—then hit Submit.

6. Need to ship the item(s) back?
   Select your preferred return method and refund method, then click Submit.

7. Label & ship.

   • Print the prepaid return label and attach it to the outside of your package.

   • Your first return on every order is free.

   • Drop the parcel at your nearest Canada Post, FedEx, or other listed courier location—and you’re done!

Adding more items to the same return:
Before you ship, open the return details page and choose Use Existing Label to include extra items in the same box (and avoid additional shipping fees).

Timing matters:
After starting a return, make sure your package is in the courier’s hands within 14 days. You can track refund status or repurchase items any time from the order-details page.

For full details, see our Return & Refund Policy:

We don’t offer straight-up exchanges just yet.
If you ordered the wrong size or color, simply place a new order for the replacement and send the original item back for a refund.

Standard return window

• Most items: Returnable for a full refund within 90 days of the purchase date.

Items that cannot be returned

Special return windows for electronics

Depending on the seller, electronics may carry a shorter window—45, 60, or 90 days from purchase. The exact timeframe appears on each product page.

Need more details? Check the full Return & Refund Policy on our site or reach out to Jungleind Support—we’re happy to help.

Absolutely — your security and privacy are at the heart of everything we do.

How We Protect Your Data & Payments

Smart Shopping Tips

1. Set a strong, unique password and update it from time to time.

2. Review your orders and statements for anything unusual. Report suspicious activity right away.

3. Beware of phishing: Jungleind will never ask for your password, full card details, or one-time codes via email or chat. When in doubt, type jungleind.com directly into your browser.

Our Promise on Privacy

• Transparent use of data – Our Privacy & Cookie Policy spells out exactly what we collect and why.

• No unnecessary sharing – We do not sell or hand your personal information to third-party sellers.

• Your control – You can review, update, or delete most personal data from your account dashboard at any time.

Need Help?

• Report a security concern from your account or email security@jungleind.com.

• Live support is available 24 / 7 to answer questions about payments, privacy, or anything else.

Jungleind Safe-Shopping Guarantee

1. Hassle-free refunds & returns – If something’s wrong, our policies make it right.

2. Verified sellers only – Every merchant undergoes strict vetting before listing products.

3. Secure payment processing – From cart to confirmation, your transaction is shielded by top-tier technology.

1. Open the product page – Every item’s page shows real-time stock status.

2. Pick your variant – Select the size, color, or style you want; unavailable options will be greyed out or marked “Sold Out.”

3. Low-stock alerts – If inventory is running low, you’ll see a note such as “Only 3 left!” so you can act fast.

Still unsure? Reach out to our support team any time, and we’ll happily confirm availability for you.

You have three easy ways to keep tabs on a refund:

1. From your Order History

   • Sign in and open My Orders.

   • Select the order in question, scroll to the refunded item, and click Details to see the status and refund method for each item.

2. Through Account Messages

   • Go to Account → Messages.

   • Open the refund notification to view real-time updates.

3. Via Email Alerts

   • If you turned on email notifications, simply click the tracking link in the refund email we sent you.